SEAMK library services received positive feedback in the survey
The national user survey of university of applied sciences libraries was conducted between March 17 and April 20, 2025. SEAMK library services were evaluated by 165 respondents. The number of respondents this time was two respondents less than in the previous survey in 2022.
Most responses from students
The majority of respondents were students at universities of applied sciences (74%). They are also the library’s largest customer group.
Among students, the highest response rates were from the Health Care and Social Work (24%), Business and Administration (18%) and Technology (15%). The other respondents were staff from the universities of applied sciences (16%) and other patrons (10%).
Library services continue to be important
Respondents considered library services to be important. They evaluated service hours, customer service, facilities, unstaffed hours, discovery services, collections, information literacy education, open science services, communication and accessibility as very important.
How did we succeed with our services?
Respondents rated the successfulness of the library services, giving an overall score of 8.9 on a scale of 0-10, whereas customer service, commitment to sustainability and opportunities to influence the development of the library received the highest ratings in terms of importance. Service hours, printed materials, communication and accessibility were also rated as very successful.
The library received a Net Promoter Score (NPS) of 66, indicating that respondents are willing to recommend the library to others. Criteria for recommendation included customer service and the facilities.
How should we develop our library services?
Although customer service and service times were appreciated, they were also criticised in the open responses. Some respondents wanted to see more unstaffed hours, but at the same time they wanted more personalised customer service. More study rooms and improvements in their comfort and ergonomics were considered necessary.
Improving the availability of e-resources was important to many respondents, especially for new e-books. E-resources and online services were perceived as the least successful of the services. Increased information literacy education and personalised guidance were seen as important, especially in the final stages of studies.
Thank you for your important feedback
Five Lippu.fi gift cards were drawn among all respondents to the national survey, one of which went to a SEAMK student. Three BioRex cinema tickets were also drawn among the SEAMK respondents. The winners have been informed. Thank you to all respondents!